Retail, food service, and point of purchase plastic display solutions

Ann Arbor Plastics Privacy Notice

 

Privacy Policy Highlights

Intro

This notice provides highlights of the Ann Arbor Plastics Privacy Policy. The highlights and full privacy policy apply to Ann Arbor Plastics store, and our Web site at www.aaplastics.com.

Personal Information

We may collect personal information such as your contact, billing and shipping information. We collect information regarding your interactions with our Web site using cookies or clickstream technology.

Uses of Information

Ann Arbor Plastics does not sell or rent your personal information to third parties. We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes. Your personal information may be shared with current or future Ann Arbor Plastics entities or subsidiaries. We may also use the information you provide to send you marketing communications. In limited circumstances, Ann Arbor Plastics may need to share your information with certain third parties to perform services on our behalf.

Your Choices

You may choose to:
Stop receiving e-mail, direct mail and telephone marketing communications.
Update and correct your personal information.

Important Information

Ann Arbor Plastics does not knowingly collect information online from children under 13.
Ann Arbor Plastics values our relationship with our customers and we are committed to responsible information-handling practices.

How To Contact Us

If you have questions about Ann Arbor Plastics's Privacy Policy, contact us by:

Phone: 1-800-783-3674

E-mail: tglinke@aaplastics.com

Regular mail: Ann Arbor Plastics, Inc. Attn: Privacy Manager 815 Woodland Drive Saline, Michigan 48176

Privacy Policy (in full)

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

Ann Arbor Plastics, Inc.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Ann Arbor Plastics follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
  NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
  SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

ANN ARBOR PLASTICS PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for Ann Arbor Plastics retail stores, aaplastics.com (the “Ann Arbor Plastics Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, Ann Arbor Plastics. When you provide us your personal information, you consent to the information practices described in this policy.

Privacy Policy Topics:

Information COLLECTED by Ann Arbor Plastics
USES of your personal information
Personal information PROVIDED to Ann Arbor Plastics from third parties
SHARING OF personal information
CHOICES regarding your personal information
UPDATING your personal information
SECURITY OF YOUR personal information
Cookies, clickstream technology and third party AD providers
Collection of CHILDREN's personal information
CONCERNS about the privacy or security of your personal information
Privacy policy CHANGES

INFORMATION COLLECTED BY ANN ARBOR PLASTICS

As part of your interaction with Ann Arbor Plastics, we may collect personal information such as: Contact information, including name, mailing address, phone number and e-mail address Purchase information, including credit card number, billing and/or shipping information While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:

Purchase products or services
Set up an account online
Schedule a delivery
Contact us with a question or concern
Participate in other activities with Ann Arbor Plastics

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:
Fulfilling requests for products, services or information

Tracking and confirm online orders
Delivering products
Providing customer services
Offering new products and services
Improving the effectiveness of our Web site, our marketing endeavors and our services and offers
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed

SHARING OF PERSONAL INFORMATION

Ann Arbor Plastics does not sell or rent your personal information to third parties.

In addition, Ann Arbor Plastics may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

Fulfilling customer orders
Sending Ann Arbor Plastics marketing communications
Delivering packages
Servicing products
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of Ann Arbor Plastics
Processing credit card payments

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

CHOICES REGARDING YOUR PERSONAL INFORMATION

Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

1. Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
2. Call 1-800-783-3674 with your request and current contact information.
3. Send an e-mail with your request and current contact information to: tglinke@aaplastics.com
4. Send a letter with your request and current contact information to:

Ann Arbor Plastics, Inc.
Attn: Customer Care/Privacy
815 Woodland Drive
Saline, Michigan 48176

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

Ann Arbor Plastics will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

10 business days for e-mails
10 business days for phone calls
20 business days for direct mail

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, or other organization-related communications.

UPDATING YOUR PERSONAL INFORMATION

Ann Arbor Plastics wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

1. If you've created an account on aaplastics.com, you can update your online account information after logging into your account.
2. Call: 1-800-783-3674
3. Send a request to: tglinke@aaplastics.com
4. Send a request to:

Ann Arbor Plastics, Inc.
Attn: Customer Care/Privacy
815 Woodland Drive
Saline, Michigan 48176
If you send an e-mail or letter request, please be sure to include your current information and the requested changes.

SECURITY OF YOUR PERSONAL INFORMATION

Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Ann Arbor Plastics cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy on aaplastics.com

We use a variety of information security measures to protect your online transactions with us. The Ann Arbor Plastics Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosks does not traverse the public Internet.

Choosing a Personal Password on aaplastics.com

When you create an account on aaplastics.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.

COOKIES, CLICKSTREAM TECHNOLOGY AND THIRD PARTY AD PROVIDERS

Cookies

A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

Ann Arbor Plastics uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.

You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Ann Arbor Plastics Web site.

Clickstream Technology

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps Ann Arbor Plastics understand how visitors use our Web site.

Third Party Ad Providers

The Ann Arbor Plastics Web site uses third party service providers to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails.

No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.

COLLECTION OF CHILDREN'S PERSONAL INFORMATION

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 18.

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

1. Call: 1-800-783-3674
2. Send a communication to: tglinke@aaplastics.com
3. Send a letter to:

Ann Arbor Plastics, Inc.
Attn: Customer Care/Privacy
815 Woodland Drive
Saline, Michigan 48176
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PRIVACY POLICY CHANGES

As Ann Arbor Plastics continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Changes: Modified language describing security measures taken to protect personal information to enhance readability, increase clarity, and ensure compliance with law.

Last revision date: January 5th, 2009

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